UIC Troubleshooting

This article should help if your User Defined UIC fields are not showing up on your printed form. For more on UIC Configuration, please see the User Interface Configuration Support Folder.

NOTE: Please note that this feature is only available for Enterprise customers. 

The most common reason for this is if you have already created your work order, purchase request/order, or receipt before creating the UDFs. This happens because you have added details about your work order, purchase request/order, and line items before the UDF existed, so there was no field for it.

The solution to this is simply going back and editing your work orders, purchase requests/orders, and line items after having created your UDFs.

Editing/Updating WO, PR, PO, Line Items (for Receipts)

The first step you will need to do is making sure your UDF exists in both the Add and Edit sections of your work order, purchase order/request, and line item. The UDF should now be included. For help with this step, see UIC - Work Orders, UIC - Purchase Requests, UIC - Purchase Orders, UIC - Purchase Request Line Items, or UIC - Purchase Order Line Items.

The second step is to then go back and edit your work order, purchase order/request, and line item to add your UDF information.

The final step is to then print your work order, purchase order/request, and receipts.

For example, let's say we want to include a field for the submitter of a work order to add a reason for maintenance:

1. Create the UDF in the "Add Work Order" UIC section. 
2. Drag the UDF into the Selected column and select Save. 
3. Edit the UDF by giving it a name ("Reason for Maintenance") and make sure the "Display on Form" checkbox is selected. 
4. Go to the "Edit Work Order" UIC section and drag the "Reason for Maintenance" UDF from the "Available" column to the "Selected" column. Select Save and make sure the "Display on Form" checkbox is selected. 
5. Go and edit your work order to add the reason for maintenance. It should now appear. 
6. Print your work order.