What is the difference between a work order and a work request?

Work orders and requests contain the same information but they are at different stages. A work request is submitted by someone, and if it is approved, it can be converted to a work order. 

The statuses of a work order include:

1. Work request - Work Request

2. Work request - Approved

3. Work request - Denied

4. Work order     - Scheduled

5. Work order     - Canceled

6. Work order     - Complete

SOMAX differentiates Add Work Request and Add Work Order so that Users who are Work Requesters can enter requests for Maintenance.

See The Work Order Workflow for more help.