Adding Work Order Comments

In SOMAX, a work order is a document for repair or maintenance of Assets. It is the central point where labor cost, parts used, comments and photos taken of the work to be done or work that was completed. For information on Work Orders in General see About Work Orders

Work Order Comments are a great tool for communicating information about what may be needed for the work order or what condition the Asset was found in.

When completing a work order you should also make any comments or recommendations that will describe the condition of the Asset or what troubleshooting was used to diagnose the issues found. This will help if the issue arrises again and reduce troubleshooting time.

In this article we are going to discuss how to add comments for Work Orders.

Work Order Comments 

Adding Comments from the Work Order Detail Page

1. From the left sidebar, click Maintenance, then Work Order, then Search, and then Select the desired Work Order to go to the Work Order Detail Page
2. From the Work Order Detail Page select the Comments Widget in the Lower Right of the page
3. From here you can review any comments made or add new comments as shown below
4. If you create a comment starting with the @ symbol this is know as an At Mention Comment. This type of comment will be sent to the user selected via an In App Notification and Email.

Work Order Completion Comments 

Adding Comments from the Work Order Completion Wizard

1. From the Work Order Completion Wizard Completion Comments Section you can enter any comments appropriate when completing the Work Order. 
2. Once you have finished entering comments Click the Next button

Work Order Comment Notifications and Emails

In App Notification

Email Notification