Although you have bars that show you are connected to WiFi, your bandwidth at the moment still may not be able to transfer your data to and from your mobile device or your WiFi may not actually be connected to the Internet .
To test your WiFi's connection to the internet, try using another application that requires the internet. If this app does not connect either then your local WiFi may not be connecting to the Internet - therefore, even if you are connected to WiFi it does not mean the WiFi is actually connected to the Internet.
If you have determined that your WiFi connection is connected to the Internet. Try Restarting the mobile device to completely close out all apps, this may correct the issue. Consult your owners manual to restart your device. Once the mobile device restarts, wait a few moments to allow for the WiFi to connect. Then try logging into SOMAX again.
If restarting your device does not get you connected then try turning on the Airplane mode. Consult your owners manual for information on how to turn on the Airplane Mode. This will clear some of the connections previously stored connections and allow you to make a fresh connection. Leave Airplane mode on for a few minutes before turning it off and trying the WiFi again.
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